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Behind the Books: Emily Liebert

Name: Emily Liebert

Best Known For: Facebook Fairytales (2010)

Education: B.A. English Language & Literature, Smith College

Current Employment and Projects: Author & TV Personality. Working on second book (first novel) and third book (second novel) set to publish by Penguin in September 2013 and September 2014 respectively. “Type A Mommy” Parenting Expert for GalTime.

Favorite Facebook feature: News Feed—including status updates and photos—I’m a total voyeur.

Professional role model: Jennifer Weiner—brilliant writer with a wicked sense of humor, who speaks her mind on behalf of Women’s Fiction authors (and she live tweets The Bachelor!)

What do you think motivates someone to share a positive story with Facebook? Gratitude

Describe how Facebook has changed your social life in 140 characters or less: It’s a blessing to be able to feel like I’m part of everyone’s lives even though we may not have time to chat on the phone or go to dinner.

How has Facebook helped you professionally? Facebook has been an invaluable asset. I’ve made countless connections which have translated into business achievements. And, through my Facebook fan page, I can share links to articles written about me, articles I write, significant videos, and important news.

Facebook Fairytales begins with an interview with none other than Mark Zuckerberg. How was that arranged?

I was very fortunate in the fact that Facebook agreed to support my book by sharing amazing stories that had been sent in to them by users and by granting me the interview with Mark for the foreword. I could spend a lifetime picking Mark’s brain, but—as you might imagine—he’s a busy guy. So it’s the kind of interview where you need to get in and get out quickly with the information you really need.

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On The Radar: Starbucks

Love struck with a Starbucks barista? You’re in luck! Soon you can show your appreciation (or affection) with a smartphone. Starbucks is rolling out a new digital tipping function for its mobile payment app next summer, as well as through Square for U.S. customers. (Source: CBC)

Starbucks has begun testing 500 sq. ft. drive-thru and walk-up shops run by only a few employees that offer the full Starbucks menu. In an effort to go green, the new LEED-certified coffee shops in the pilot program are hyper local, whereby the design materials are sourced from within a 500-mile radius. The McDonald’s at Richmond and Dundas in London has a walk-up window, but I haven’t seen anyone use it. That said, I’m sure Starbucks’ sophisticated design will make these new venues a nice addition to modern cities. (Source: Fast Company)

Eager to please their most well-known clientele, Starbucks crafted a personalized cup for Demi Lovato by writing her name inside a star resembling her new place on the Hollywood Walk of Fame. Fans pleaded to Starbucks via Twitter, with the hashtag #putdemisnameonastarbuckscup and Starbucks responded, as seen below. Hopefully other patrons didn’t wait longer in line while baristas designed it. (Source: Twitter)

Behind the Brand: Aroma Espresso Bar

It’s one thing to “Like” a cafe on Facebook and follow them on Twitter.

It’s quite another to learn about who schmoozes with espresso lovers online daily.

Name: Daniel Davidzon (@thedanield)

Position: Social Media Consultant

Employer: Aroma Espresso Bar

Education: English, York University; Public Relations, Humber College

Favourite blog: Too many to mention. Is Twitter a blog?

Favourite mobile app: Twitter – it keeps me connected to news and ideas from dozens of industries and areas, all day every day.

Professional role model: I keep track of what the top professionals in my industry are doing, and try to adopt their best practices to fit within my roles and responsibilities. My father always told me the little things can make the biggest difference, so I try to pay attention to detail, make connections, and do my job the right way.

In 140 characters or less, what makes Aroma the best option for Canadian coffee aficionados?

Besides our freshly-brewed coffee? The wide scope of healthy and made-to-order menu items available, the customer service, and chocolates!

Which menu items do you recommend for first-time Aroma customers?

If you’re a coffee lover, obviously grab an espresso. The hot chocolate is among the best in Toronto, steamed milk over chocolate pralines. Our Sweet Potato Lentil salad has a devoted following, and people swear by the Grilled Halumi sandwich. Our alfajores melt in your mouth, and of course, save room for the complimentary chocolate!

As Aroma continues expanding internationally, how does Aroma maintain a consistent online presence?

As of now, there are several Twitter and Facebook accounts associated with the various Aroma Espresso Bar locations around the world. Speaking on behalf of Canada, Toronto is the only city with an Aroma Espresso Bar (actually, 10 as of this writing and two more a mere weeks away from opening). We consolidated all our GTA locations under one common social media umbrella to facilitate reaching all our customers in a timely manner, as well as to maintain consistency across all locations.

We strive to post a few tweets a day, and a few Facebook posts a week. The most important use for social media in our case is the ability to talk directly to our customers. We try to acknowledge everyone who mentions us online, whether positive or negative. If you’ve taken the time to visit our location and tell us or your friends about it, we want to thank you personally. It’s the least we can do.

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Some Kind of Wonderful Summer

My Facebook album featuring summer 2012 highlights is called Paradise, after the hit song by Coldplay, which captures my sentiment this summer. Here’s why:

Walt Disney once said, “It’s kind of fun to do the impossible.” Going backstage at a concert has been a dream ever since meeting a Marianas Trench band member working the merchandise table at their 2009 Western O-Week show. 

Ian Casselman, Marianas Trench (September 2009)

Saturday afternoon, I managed to meet Jesse Labelle, a 2012 headliner at the same show. Leaving that tent afterwards broke my heart, but at least I also got to meet my mitZine editor IRL for the first time!

Western may be known for offering “the best student experience,” but last year I suffered from a major case of FOMO (fear of missing out) because I follow a lot of Torontonians online who made me wish I was there instead. Thus, it was very ironic when I ran into Casie Stewart, queen of Toronto’s Twitter scene, on the first day of TIFF whilst wearing the red jeans I speak of in my Twitter bio and en route to London.

The professional role model question is a staple in Hot On The Street interviews, so you can imagine how elated I felt when Peter Shankman responded shortly after I forwarded him my farewell email to Canadian Tire’s online marketing team mentioning his influence. Now that I’m back in London, there’s no TV in my apartment building’s elevators for me to literally look up to him.

I can’t wait to see what happens next. To quote Jesse Labelle’s Twitter bio… L’chaim!

P.S. This post is dedicated to a new friend whom I met at an Indigo Starbucks. Have fun in London!

Back to School Inspiration

When a teacher encourages students to pursue their passion, their influence deserves to be recognized and shared. The Our Kids Private School Expo blog hop provides a great opportunity to express why my media studies teacher, Alice Trachimovsky’s classes are among my best high school memories.

Once I saw how Mrs. T handled a group of immature boys while substituting for one of my grade ten classes, I knew she was a woman from whom I wanted to learn. The following year in grade eleven, her exciting creative assignments ranged from a shopping mall analysis to a full-fledged public service announcement campaign, for which I learned how to create a teaser. Leading enjoyable discussions is one of her specialties, especially when it comes to Lady Gaga and Dove’s Campaign for Real Beauty. Her observational humour always piqued my friends’ interest in how the media industry operates, making it unsurprising that many of my high school classmates study MIT at Western now.

Smaller classes make it easier to form meaningful bonds that promote keeping in touch post-graduation. Three years later, Mrs. T and I still meet for coffee every summer to catch up (most recently at Aroma).

Mrs. T always supported my ambitions to ensure Hot On The Street lived on after its print editions and I’ll never forget when she challenged us to summarize an article in 140 characters.

A magical formula doesn’t move private school students from school A to first choice university B, and then onto dream job C – teachers play a fundamental role in helping students get there.

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