Browsing Tag

technology

Behind the Brand: Zellers

It’s one thing to “Like” a store on Facebook and follow them on Twitter.

It’s quite another to learn about how Zellers uses social media while in Liquidation mode.

Name: Jennifer Zedic  

Position: Director of Marketing – In Store and Social Media

Employer: Zellers

Education: Fashion Marketing and Merchandising, Ryerson University

Favourite Zellers purchase: Pure by Alfred Sung knit scarf (I liked it so much I bought 5 different colours!)

Professional role model: Heather Reisman – Indigo: I love how she has taken the book store and made it a shopping experience and how she did not back away from technology when it threatens the business, but instead embraced it. She has built a strong and reliable brand and owns the market in Canada.

What makes Zellers a uniquely Canadian store?

History and memories only found in Canada make Zellers a uniquely Canadian store.  The fans’ comments from our Facebook page talk about their experience with Zellers growing up in Canadian communities and how the great Canadians who work at those stores made a difference in a lot of their lives.

How has the marketing department’s role and responsibilities changed since learning that Zellers stores will close?

The marketing team is focused on continuing to build great flyer deals that our customers are expecting. We have pulled away from other forms of marketing, such as TV, radio and specialty print but maintained our flyer program and invested heavily in social media. For our Liquidation stores, we are using an extensive amount of ROP’s in local markets to highlight the weekly deals to the customer.

How does Zellers decide which social media channels are worth the investment?

Social media strategy for us is to provide information to the community on what they want to hear about as it relates to Zellers.  We chose to invest in Facebook since it is the best way for us to communicate to our customer on a more personalized level and to the largest audience.

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October 17, 2012 by

Katy Perry, LinkedIn’s Thinking of You

Music icon Katy Perry, one of my favourite pop sensations, continues receiving credit for inspiring how everyone uses social media. First, she kicked off the summer with a lyric video for Top 40 hit ‘Wide Awake’ by embracing Facebook Timeline’s features to showcase her milestones, such as concerts, magazine covers and awards.

More recently, Wired shared that Katy Perry inspired LinkedIn’s global redesign. According to Wired, “One of the main goals in Project Katy is to create a cohesive experience across all platforms, no matter the device or operating system.” LinkedIn’s team began focusing on their Katy-inspired  redesign project following an update to its iPhone app. Modelling the site after Katy’s success seemed natural to Steve Johnson, LinkedIn’s director of design and web development, who loves following pop culture. Wired succinctly explains that Katy’s “irresistible pop hooks” make her a great go-to when designers need a muse.

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September 21, 2012 by

Behind the Brand: Aroma Espresso Bar

It’s one thing to “Like” a cafe on Facebook and follow them on Twitter.

It’s quite another to learn about who schmoozes with espresso lovers online daily.

Name: Daniel Davidzon (@thedanield)

Position: Social Media Consultant

Employer: Aroma Espresso Bar

Education: English, York University; Public Relations, Humber College

Favourite blog: Too many to mention. Is Twitter a blog?

Favourite mobile app: Twitter – it keeps me connected to news and ideas from dozens of industries and areas, all day every day.

Professional role model: I keep track of what the top professionals in my industry are doing, and try to adopt their best practices to fit within my roles and responsibilities. My father always told me the little things can make the biggest difference, so I try to pay attention to detail, make connections, and do my job the right way.

In 140 characters or less, what makes Aroma the best option for Canadian coffee aficionados?

Besides our freshly-brewed coffee? The wide scope of healthy and made-to-order menu items available, the customer service, and chocolates!

Which menu items do you recommend for first-time Aroma customers?

If you’re a coffee lover, obviously grab an espresso. The hot chocolate is among the best in Toronto, steamed milk over chocolate pralines. Our Sweet Potato Lentil salad has a devoted following, and people swear by the Grilled Halumi sandwich. Our alfajores melt in your mouth, and of course, save room for the complimentary chocolate!

As Aroma continues expanding internationally, how does Aroma maintain a consistent online presence?

As of now, there are several Twitter and Facebook accounts associated with the various Aroma Espresso Bar locations around the world. Speaking on behalf of Canada, Toronto is the only city with an Aroma Espresso Bar (actually, 10 as of this writing and two more a mere weeks away from opening). We consolidated all our GTA locations under one common social media umbrella to facilitate reaching all our customers in a timely manner, as well as to maintain consistency across all locations.

We strive to post a few tweets a day, and a few Facebook posts a week. The most important use for social media in our case is the ability to talk directly to our customers. We try to acknowledge everyone who mentions us online, whether positive or negative. If you’ve taken the time to visit our location and tell us or your friends about it, we want to thank you personally. It’s the least we can do.

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September 13, 2012 by

Movie Review: Ruby Sparks

Created by the directors of Little Miss Sunshine (without the adorable Abigail Breslin), Ruby Sparks is about a gifted, yet struggling writer Calvin, whose therapist inspires him to meet the girl of his dreams. What’s peculiar is that Calvin (Paul Dano) meets her because he created Ruby’s character while trying to overcome writer’s block.

Anticipating a multidimensional story about Calvin writing a book within the movie, I figured my Community t-shirt, promoting the most self-referential TV show I could think of, would be highly appropriate attire for the screening.  Incidentally, a middle-aged man stopped me during the Free People opening event to ask about the characters arranged in Warhol-inspired fashion. I identified Troy and Abed, and then went to the Varsity.

Without giving too much away, it’s notable that Calvin writes Ruby a Post-it note in a far more charming manner than when Berger leaves one for Carrie in Sex And The City. That’s when I fell in love with Ruby Sparks.

After wondering if the film’s major conflict would arise when Calvin’s handy typewriter eventually broke, I was proven wrong with a wonderful ending reminiscent of (500) Days of Summer, complete with an upgraded tool to write his next works.

Lastly, the minimalist design in Calvin’s home could easily be recreated for the stage, but does Apple sponsor theatre productions too? If you’ve seen Ruby Sparks and want it to become a book and/or play, please discuss in the comments!

UPDATE: Ruby Sparks was released on Blu-Ray and DVD on October 30 and it’s available from Chapters/Indigo.

August 3, 2012 by

Behind the Brand: Sears

It’s one thing to “Like” a retailer on Facebook and follow them on Twitter.

It’s quite another to learn about who promotes which clothes belong in your closet.

Name: Robin Vengroff

Position: Styling Sample Coordinator

Employer: Sears

Education: Fashion Communications, Ryerson University

Favourite blogs: Worn Fashion Journal, The Man Repeller, Jak and Jil, Garance Dore, Style Rookie, ModCloth, Refinery29

Favourite mobile app: The Collection – New York Times Fashion

Style icon: Iris Apfel, Jackie O, and my Grandmother

Professional role model: Grace Coddington (Creative Director of Vogue), Alexa White (of W) and ModCloth.com founder Susan Gregg Koger

In 140 characters or less, why can we be optimistic about the future of Sears?

Sears is focusing on gaining back the trust of its customers. It’s a matter of getting back to basics, and putting value and quality first.

What do you enjoy about working for a retailer, rather than a fashion designer or magazine?

Working for a retailer was a big to do on my fashion professional checklist for a number of reasons. I think that the experience I have had in working from both other perspectives was not really fully developed until coming into this environment. Seeing how initiatives get put into place in this kind of world is so different. I like this environment because it pertains to the realistic expectations of shoppers. Fashion magazines are about taking clothes and making them into a story to portray a theme for the season. And working for a boutique fashion designer was geared towards pleasing a very particular kind of customer and style. In this world of mass retail we also develop and market brands and a story or theme for the season, but the customer base is so much larger that I felt that it was extremely important to me in my career to understand that relationship as well.

Sears in particular was enticing for me to work for because it presented a lot of opportunity for growth within company. As a company Sears is very nurturing of its own talent – there are programs in place like the Future Leaders Program for Buyers that trains and develops the skills of employees.

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July 27, 2012 by