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Interviews

Behind the Brand: Lenovo

It’s one thing to like an electronics brand on Facebook and follow them on Twitter.

It’s quite another to learn about technology trends for the new year.

Name: John Swinimer (@jswinimer)

Position: PR & Communications Manager

Employer: Lenovo

Education: English, York University

Professional role model: John B. Challinor – Director of Corporate Affairs, Nestlé

Describe your favourite part of your job in 140 characters or less:

I’m a tech geek – what’s new and exciting for consumers. I enjoy communicating new ideas and stories. I value relationships with journalists.

How does Lenovo maintain top-of-mind awareness for Canadian consumers?

Lenovo works closely with top computer and electronics retailers to spread the news for consumers. Lenovo also has strong relationships with tech journalists who speak about Lenovo products to educate consumers about their purchases.

Favourite memory of attending the Consumer Electronics Show (CES) in Las Vegas:

My favourite memory of CES is rekindling friendships with journalists and making new friends along the way. Bumping into Felicia Day was also pretty cool.

What is the most buzz-worthy product that debuted at CES 2013?

Not to sound too pretentious, the Lenovo IdeaCentre Horizon table top PC received a lot of attention from journalists and critics at CES, and it won many awards.

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January 31, 2013 by

Behind the Books: Emily Liebert

Name: Emily Liebert

Best Known For: Facebook Fairytales (2010)

Education: B.A. English Language & Literature, Smith College

Current Employment and Projects: Author & TV Personality. Working on second book (first novel) and third book (second novel) set to publish by Penguin in September 2013 and September 2014 respectively. “Type A Mommy” Parenting Expert for GalTime.

Favorite Facebook feature: News Feed—including status updates and photos—I’m a total voyeur.

Professional role model: Jennifer Weiner—brilliant writer with a wicked sense of humor, who speaks her mind on behalf of Women’s Fiction authors (and she live tweets The Bachelor!)

What do you think motivates someone to share a positive story with Facebook? Gratitude

Describe how Facebook has changed your social life in 140 characters or less: It’s a blessing to be able to feel like I’m part of everyone’s lives even though we may not have time to chat on the phone or go to dinner.

How has Facebook helped you professionally? Facebook has been an invaluable asset. I’ve made countless connections which have translated into business achievements. And, through my Facebook fan page, I can share links to articles written about me, articles I write, significant videos, and important news.

Facebook Fairytales begins with an interview with none other than Mark Zuckerberg. How was that arranged?

I was very fortunate in the fact that Facebook agreed to support my book by sharing amazing stories that had been sent in to them by users and by granting me the interview with Mark for the foreword. I could spend a lifetime picking Mark’s brain, but—as you might imagine—he’s a busy guy. So it’s the kind of interview where you need to get in and get out quickly with the information you really need.

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October 27, 2012 by

Behind the Brand: Zellers

It’s one thing to “Like” a store on Facebook and follow them on Twitter.

It’s quite another to learn about how Zellers uses social media while in Liquidation mode.

Name: Jennifer Zedic  

Position: Director of Marketing – In Store and Social Media

Employer: Zellers

Education: Fashion Marketing and Merchandising, Ryerson University

Favourite Zellers purchase: Pure by Alfred Sung knit scarf (I liked it so much I bought 5 different colours!)

Professional role model: Heather Reisman – Indigo: I love how she has taken the book store and made it a shopping experience and how she did not back away from technology when it threatens the business, but instead embraced it. She has built a strong and reliable brand and owns the market in Canada.

What makes Zellers a uniquely Canadian store?

History and memories only found in Canada make Zellers a uniquely Canadian store.  The fans’ comments from our Facebook page talk about their experience with Zellers growing up in Canadian communities and how the great Canadians who work at those stores made a difference in a lot of their lives.

How has the marketing department’s role and responsibilities changed since learning that Zellers stores will close?

The marketing team is focused on continuing to build great flyer deals that our customers are expecting. We have pulled away from other forms of marketing, such as TV, radio and specialty print but maintained our flyer program and invested heavily in social media. For our Liquidation stores, we are using an extensive amount of ROP’s in local markets to highlight the weekly deals to the customer.

How does Zellers decide which social media channels are worth the investment?

Social media strategy for us is to provide information to the community on what they want to hear about as it relates to Zellers.  We chose to invest in Facebook since it is the best way for us to communicate to our customer on a more personalized level and to the largest audience.

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October 17, 2012 by

Behind the Brand: Aroma Espresso Bar

It’s one thing to “Like” a cafe on Facebook and follow them on Twitter.

It’s quite another to learn about who schmoozes with espresso lovers online daily.

Name: Daniel Davidzon (@thedanield)

Position: Social Media Consultant

Employer: Aroma Espresso Bar

Education: English, York University; Public Relations, Humber College

Favourite blog: Too many to mention. Is Twitter a blog?

Favourite mobile app: Twitter – it keeps me connected to news and ideas from dozens of industries and areas, all day every day.

Professional role model: I keep track of what the top professionals in my industry are doing, and try to adopt their best practices to fit within my roles and responsibilities. My father always told me the little things can make the biggest difference, so I try to pay attention to detail, make connections, and do my job the right way.

In 140 characters or less, what makes Aroma the best option for Canadian coffee aficionados?

Besides our freshly-brewed coffee? The wide scope of healthy and made-to-order menu items available, the customer service, and chocolates!

Which menu items do you recommend for first-time Aroma customers?

If you’re a coffee lover, obviously grab an espresso. The hot chocolate is among the best in Toronto, steamed milk over chocolate pralines. Our Sweet Potato Lentil salad has a devoted following, and people swear by the Grilled Halumi sandwich. Our alfajores melt in your mouth, and of course, save room for the complimentary chocolate!

As Aroma continues expanding internationally, how does Aroma maintain a consistent online presence?

As of now, there are several Twitter and Facebook accounts associated with the various Aroma Espresso Bar locations around the world. Speaking on behalf of Canada, Toronto is the only city with an Aroma Espresso Bar (actually, 10 as of this writing and two more a mere weeks away from opening). We consolidated all our GTA locations under one common social media umbrella to facilitate reaching all our customers in a timely manner, as well as to maintain consistency across all locations.

We strive to post a few tweets a day, and a few Facebook posts a week. The most important use for social media in our case is the ability to talk directly to our customers. We try to acknowledge everyone who mentions us online, whether positive or negative. If you’ve taken the time to visit our location and tell us or your friends about it, we want to thank you personally. It’s the least we can do.

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September 13, 2012 by

Behind the Books: David Yoo

Name: David Yoo

Best Known For: The Choke Artist: Confessions of a Chronic Underachiever (2012), The Detention Club (2012)

Current Employment and Projects: I teach in the MFA creative writing program at Pine Manor College, and at the Gotham Writer’s Workshop. Currently I’m working on a nonfic project tentatively titled CHASING THE SHIRT, a book about my ten years desperately trying to win a measly/pointless adult co-ed intramural soccer league championship.

Favourite memoirs & essay collections: This Boy’s Life – Tobias Wolff, Me Talk Pretty One Day – David Sedaris

Favourite magazines: I can’t afford to buy print magazines regularly–at this point I only allow myself this small luxury when I’m in an airport, in which case I usually buy Vanity Fair or something chunky that will a) last a while and b) make me smell like I’m going to my junior prom. I do read Deadspin and AV Club with regularity online, given that I’m an armchair athlete who has a verging-on-creepy reverence for really lame movies from the 80s.

Professional role model: Stewart O’Nan, who somehow manages to write a lasting, beautifully written novel every two years or so. When I feel overwhelmed by the seemingly un-climbable mountain in front of me, I think about how he’s already, in the same space of time, heading down the backside of it. His latest, The Odds, is that rarity: an engrossing, memorable short novel. What I’d give to be so concise…sigh.

In The Choke Artist, you admit that you “felt depressed about my crappy academic standing, yet at the same time more frustrated than ever that everyone still assumed I was an academic genius because I was Asian.” Describe how you feel about stereotyping in 140 characters or less:

I’ve never texted before + clueless re Twitter. Regarding stereotypes: surely I’m the only Asian guy who has never owned a cellphone…sigh.

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August 17, 2012 by