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On The Radar: Starbucks

Love struck with a Starbucks barista? You’re in luck! Soon you can show your appreciation (or affection) with a smartphone. Starbucks is rolling out a new digital tipping function for its mobile payment app next summer, as well as through Square for U.S. customers. (Source: CBC)

Starbucks has begun testing 500 sq. ft. drive-thru and walk-up shops run by only a few employees that offer the full Starbucks menu. In an effort to go green, the new LEED-certified coffee shops in the pilot program are hyper local, whereby the design materials are sourced from within a 500-mile radius. The McDonald’s at Richmond and Dundas in London has a walk-up window, but I haven’t seen anyone use it. That said, I’m sure Starbucks’ sophisticated design will make these new venues a nice addition to modern cities. (Source: Fast Company)

Eager to please their most well-known clientele, Starbucks crafted a personalized cup for Demi Lovato by writing her name inside a star resembling her new place on the Hollywood Walk of Fame. Fans pleaded to Starbucks via Twitter, with the hashtag #putdemisnameonastarbuckscup and Starbucks responded, as seen below. Hopefully other patrons didn’t wait longer in line while baristas designed it. (Source: Twitter)

October 9, 2012 by

Behind the Brand: Aroma Espresso Bar

It’s one thing to “Like” a cafe on Facebook and follow them on Twitter.

It’s quite another to learn about who schmoozes with espresso lovers online daily.

Name: Daniel Davidzon (@thedanield)

Position: Social Media Consultant

Employer: Aroma Espresso Bar

Education: English, York University; Public Relations, Humber College

Favourite blog: Too many to mention. Is Twitter a blog?

Favourite mobile app: Twitter – it keeps me connected to news and ideas from dozens of industries and areas, all day every day.

Professional role model: I keep track of what the top professionals in my industry are doing, and try to adopt their best practices to fit within my roles and responsibilities. My father always told me the little things can make the biggest difference, so I try to pay attention to detail, make connections, and do my job the right way.

In 140 characters or less, what makes Aroma the best option for Canadian coffee aficionados?

Besides our freshly-brewed coffee? The wide scope of healthy and made-to-order menu items available, the customer service, and chocolates!

Which menu items do you recommend for first-time Aroma customers?

If you’re a coffee lover, obviously grab an espresso. The hot chocolate is among the best in Toronto, steamed milk over chocolate pralines. Our Sweet Potato Lentil salad has a devoted following, and people swear by the Grilled Halumi sandwich. Our alfajores melt in your mouth, and of course, save room for the complimentary chocolate!

As Aroma continues expanding internationally, how does Aroma maintain a consistent online presence?

As of now, there are several Twitter and Facebook accounts associated with the various Aroma Espresso Bar locations around the world. Speaking on behalf of Canada, Toronto is the only city with an Aroma Espresso Bar (actually, 10 as of this writing and two more a mere weeks away from opening). We consolidated all our GTA locations under one common social media umbrella to facilitate reaching all our customers in a timely manner, as well as to maintain consistency across all locations.

We strive to post a few tweets a day, and a few Facebook posts a week. The most important use for social media in our case is the ability to talk directly to our customers. We try to acknowledge everyone who mentions us online, whether positive or negative. If you’ve taken the time to visit our location and tell us or your friends about it, we want to thank you personally. It’s the least we can do.

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September 13, 2012 by

Some Kind of Wonderful Summer

My Facebook album featuring summer 2012 highlights is called Paradise, after the hit song by Coldplay, which captures my sentiment this summer. Here’s why:

Walt Disney once said, “It’s kind of fun to do the impossible.” Going backstage at a concert has been a dream ever since meeting a Marianas Trench band member working the merchandise table at their 2009 Western O-Week show. 

Ian Casselman, Marianas Trench (September 2009)

Saturday afternoon, I managed to meet Jesse Labelle, a 2012 headliner at the same show. Leaving that tent afterwards broke my heart, but at least I also got to meet my mitZine editor IRL for the first time!

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September 9, 2012 by

Back to School Inspiration

When a teacher encourages students to pursue their passion, their influence deserves to be recognized and shared. The Our Kids Private School Expo blog hop provides a great opportunity to express why my media studies teacher, Alice Trachimovsky’s classes are among my best high school memories.

Once I saw how Mrs. T handled a group of immature boys while substituting for one of my grade ten classes, I knew she was a woman from whom I wanted to learn. The following year in grade eleven, her exciting creative assignments ranged from a shopping mall analysis to a full-fledged public service announcement campaign, for which I learned how to create a teaser. Leading enjoyable discussions is one of her specialties, especially when it comes to Lady Gaga and Dove’s Campaign for Real Beauty. Her observational humour always piqued my friends’ interest in how the media industry operates, making it unsurprising that many of my high school classmates study MIT at Western now.

Smaller classes make it easier to form meaningful bonds that promote keeping in touch post-graduation. Three years later, Mrs. T and I still meet for coffee every summer to catch up (most recently at Aroma).

Mrs. T always supported my ambitions to ensure Hot On The Street lived on after its print editions and I’ll never forget when she challenged us to summarize an article in 140 characters.

A magical formula doesn’t move private school students from school A to first choice university B, and then onto dream job C – teachers play a fundamental role in helping students get there.

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September 6, 2012 by

Next Top Role Model

Elizabeth Bromstein, who earns a living commenting on celebrities, work and love, yet refrains from gossiping over dinner at the Spoke Club. Elizabeth’s published work reflects her wit and intelligence that earned her a spot on this list, but my favourite memories with @missbromstein involved meeting in person to discuss Twitter, food and life.

Hilary Duff, Hollywood’s eternal good girl whose [extended] team coined the term ‘momager’ and eventually married a Canadian hockey player.

Kelly Cutrone, a PR pro known for succinctly spreading the message Normal Gets You Nowhere. Both her books gave me a lot to think about – enough material for a term paper about The Culture of Celebrity. I’ll never forget when she pegged me as a journalist, or her knack for bringing people together.

Kelly Cutrone (May 2011)

Lauren O’Neil, a professional internetter and online creep with FIMS training at Western as well. She’s made the rounds helping brands improve their social media, running around Toronto to share insights, and then wound up at CBC, true to her roots in journalism. On a side note, it’d incredible to get us, Julie Geller, Matthew Stradiotto and Jerry Seinfeld in the same room and determine Ms. O’Nizzle’s ultimate job title. Patrick Thoburn can moderate.

Shania Twain, whose motivational life story and lyrics taught me the word ‘prerogative’ once upon a time when I played ‘Man! I Feel Like a Woman’ over and over again on my desktop karaoke software. Many thanks to the Toronto Star for organizing a contest to meet her in 2005, which marked the beginning of my winning streak, and to my pals at Indigo for reuniting us in 2011. I still don’t have a photo with her, but 3rd time’s the charm.

Tomorrow I’ll be of legal drinking age in the U.S. & Canada, so message me when you’re free for a champagne-inspired tweet up.

Cheers!

September 4, 2012 by