Browsing Tag

retail

Behind the Brand: Zellers

It’s one thing to “Like” a store on Facebook and follow them on Twitter.

It’s quite another to learn about how Zellers uses social media while in Liquidation mode.

Name: Jennifer Zedic  

Position: Director of Marketing – In Store and Social Media

Employer: Zellers

Education: Fashion Marketing and Merchandising, Ryerson University

Favourite Zellers purchase: Pure by Alfred Sung knit scarf (I liked it so much I bought 5 different colours!)

Professional role model: Heather Reisman – Indigo: I love how she has taken the book store and made it a shopping experience and how she did not back away from technology when it threatens the business, but instead embraced it. She has built a strong and reliable brand and owns the market in Canada.

What makes Zellers a uniquely Canadian store?

History and memories only found in Canada make Zellers a uniquely Canadian store.  The fans’ comments from our Facebook page talk about their experience with Zellers growing up in Canadian communities and how the great Canadians who work at those stores made a difference in a lot of their lives.

How has the marketing department’s role and responsibilities changed since learning that Zellers stores will close?

The marketing team is focused on continuing to build great flyer deals that our customers are expecting. We have pulled away from other forms of marketing, such as TV, radio and specialty print but maintained our flyer program and invested heavily in social media. For our Liquidation stores, we are using an extensive amount of ROP’s in local markets to highlight the weekly deals to the customer.

How does Zellers decide which social media channels are worth the investment?

Social media strategy for us is to provide information to the community on what they want to hear about as it relates to Zellers.  We chose to invest in Facebook since it is the best way for us to communicate to our customer on a more personalized level and to the largest audience.

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October 17, 2012 by

Behind the Brand: Sears

It’s one thing to “Like” a retailer on Facebook and follow them on Twitter.

It’s quite another to learn about who promotes which clothes belong in your closet.

Name: Robin Vengroff

Position: Styling Sample Coordinator

Employer: Sears

Education: Fashion Communications, Ryerson University

Favourite blogs: Worn Fashion Journal, The Man Repeller, Jak and Jil, Garance Dore, Style Rookie, ModCloth, Refinery29

Favourite mobile app: The Collection – New York Times Fashion

Style icon: Iris Apfel, Jackie O, and my Grandmother

Professional role model: Grace Coddington (Creative Director of Vogue), Alexa White (of W) and ModCloth.com founder Susan Gregg Koger

In 140 characters or less, why can we be optimistic about the future of Sears?

Sears is focusing on gaining back the trust of its customers. It’s a matter of getting back to basics, and putting value and quality first.

What do you enjoy about working for a retailer, rather than a fashion designer or magazine?

Working for a retailer was a big to do on my fashion professional checklist for a number of reasons. I think that the experience I have had in working from both other perspectives was not really fully developed until coming into this environment. Seeing how initiatives get put into place in this kind of world is so different. I like this environment because it pertains to the realistic expectations of shoppers. Fashion magazines are about taking clothes and making them into a story to portray a theme for the season. And working for a boutique fashion designer was geared towards pleasing a very particular kind of customer and style. In this world of mass retail we also develop and market brands and a story or theme for the season, but the customer base is so much larger that I felt that it was extremely important to me in my career to understand that relationship as well.

Sears in particular was enticing for me to work for because it presented a lot of opportunity for growth within company. As a company Sears is very nurturing of its own talent – there are programs in place like the Future Leaders Program for Buyers that trains and develops the skills of employees.

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July 27, 2012 by

Interior Design With A Twist: #exhibitIKEA

As the city gears up to host the 2011 Toronto International Film Festival, much of the commotion on King St. right now is focused on what’s happening at the TIFF Bell Lightbox. Everyone’s favourite Swedish home store, IKEA, managed to create some buzz of its own however, by launching a pop up art exhibit at the corner of King and John St.

IKEA recruited four of Canada’s top artists for event: Thrush Holmes, Bruno Billio, David Dixon, and George Whiteside, each of whom drew inspiration from IKEA’s furnishings and decorative items to create installations. Thrush Holmes brought an interesting perspective to IKEA’s product offerings that require self assembly by emphasizing that their packaging can inaccurately reflect their quality. His liberal neon-coloured paint strokes on a cardboard makeshift shack portray his clever insight into IKEA’s business model by relating it to a “don’t judge a book by its cover” message.

IKEA may be a top destination for cash strapped students and newlyweds, but all of their items can be contextualized by creatively integrating them into a home and adding personal touches, as the artists proved at the exhibit by adding personal items to create a homey vibe.

exhibitIKEA had a much more welcoming atmosphere than typical art galleries, thus making it a worthwhile attraction for Torontonians who opted to stay in town rather than escape to cottage country. Without their uniforms, the IKEA sales associates seemed friendlier than usual, although perhaps that’s because there weren’t shoppers bombarding them with questions about measurements, pricing or shipping arrangements.

Installation by George Whiteside, fashion and portrait photographer

Pop up events require a great deal of planning in order to ensure that visitors will be pleased to visit and the brand’s objectives are met. A live Twitter feed of tweets featuring the #exhibitIKEA hashtag, which was promoted on black business cards distributed to visitors, was streamed to four flat screen monitors next to the stacked chairs in the centre of the venue, without sacrificing the atmosphere. IKEA is a modern brand indeed and this live feed was an effective tactic for digital integration that successfully encouraged visitors to spread the word about the event. I initially thought that the screens were showing a collection of tweets from Thursday’s launch party, until I saw that two of my own musings were already on the screen. The sales associates didn’t expect it to be so up to date either, but sure enough, comments by @missprincen were posted shortly after I hit enter on my BlackBerry.

Great job, IKEA. Surprise us again next year?

August 22, 2011 by