Sarah

In this season’s Cougar Town, Laurie suggests Bobby start a blog. He is unemployed, with plenty of time to goof around, so why not? She tells him how a lot of people just use their blog as a forum to complain about bad service at restaurants. Well my experience with Greyhound last night certainly calls for a rant of my own.

I joined the line of Western students ten minutes prior to the scheduled 8 pm departure. It was busy, but it was Thanksgiving Monday, so that was to be expected. Then fifteen, twenty, thirty minutes went by, without a sign of a bus. There was supposed to be another one arriving to pick us up at 9 pm, but that never came either. If you were Brampton-bound, you could take your pick of GO buses, but us Mustangs had to wait.

Yorkdale’s bus terminal became quite the scene, as irate parents grew concerned about how their kids would safely return to campus. One father gave up, asked for a refund, and felt he had no alternative other than to drive his daughter to school himself. Meanwhile, another father retrieved an armful of forms to distribute to the antsy, frustrated students. “There’s no way they can ignore 30 complaints”, he said.

Inside the terminal, a mother demanded that the Greyhound sales reps contact head office, but still no explanation was offered. She even asked them to call the west coast office, hoping that the time difference would make them easier to reach, but no luck.

Instead of taking any chances on the buses leaving early Tuesday morning, I stuck around and took a 3 hour bus with stops in Guelph and Waterloo. We didn’t make it to London until 1 am.

It’s a shame that Greyhound rarely offers guarantees.